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Customer Support

For billing, service requests and other inquiries use the following:

General Customer Service Number: (281) 897-9100

Customer/Billing Inquiries Email: billing@regionalwater.net

Our payment hours are:

Main Office
12841 Jones Rd, Suite 120
Houston , TX 7707

Phone: (281) 897-9100
Monday through Friday from 8:00 a.m. to 4:00 p.m.

For after-hour emergencies, please contact our dispatch team at (281) 897-9100.

Service Rate Schedule

Water Rate (Single Family Residential)

$ 17.00Rate for Service for usage between 0 gallons and 6,000
$ 2.75Rate per 1,000 gallons metered for usage between 6,001 gallons and 10,000 gallons
$ 3.25Rate per 1,000 gallons metered for usage between 10,001 gallons and 15,000 gallons
$ 3.75Rate per 1,000 gallons metered for usage between 15,001 gallons and 25,000 gallons
$ 4.25Rate per 1,000 gallons metered for usage above 25,001 gallons

Sewer Rate (Single Family Residential)

$ 22.00Rate for Service for usage between 0 gallons and 6,000
$ 3.75Rate per 1,000 gallons metered for usage above 6,001 gallons

Notice About Confidentiality of Customer Information

Chapter 182 of the Texas Utilities Code as amended in 2021 by House Bill 872 provides that a government-operated utility may not disclose personal information (customer's address, telephone number, and social security number) in a customer's account, or any information related to the volume or units of utility usage or amounts billed or collected for such utility usage, unless the customer elects to allow such information disclosed.

The Utilities Code requires the District to provide notice of the customer's right to allow disclosure of his or her information. Therefore, if you wish to allow disclosure of your personal information, please contact the District Operator, Regional Water, via telephone at 281-897-9100 or via email at billing@regionalwater.net so they can provide you a disclosure form for you to complete and return.

NOTE: The District is allowed to disclose information in a customer's account record to federal, state, or local government officials; to District employees, officials and operations personnel; to consumer reporting agencies; to a contractor or subcontractor approved by and providing services to the District, the state, a political subdivision of the state, or the United States; or to any other provider of utility services.